Rix Insurance Limited Website Privacy Statement

This document sets out how we collect, hold, use and share your personal information. This does not limit or exclude any of your rights under the New Zealand Privacy Act 2020.

If you provide us with personal information through this website, we will protect your information as set out below.

We may amend this privacy statement from time to time.

Collection of your Information

We may collect personal information about you when you provide information to us directly, and when you obtain services from us. We may also collect personal information about you from third parties where authorised by you and from public sources.

The type of personal information we may collect may include:

• your contact details: name, address, phone number, email
• documents that confirm your identity: your driver’s licence, passport etc.
• other information relevant to the service we will provide to you.

Use of Your Information

Information provided by you, will be used by me and any members of my staff for the purpose of providing advice to you, marketing of other services I provide and may also be used by any:

• Product or service provider when researching, analysing, or implementing any of my recommendations or variations thereof; and documents that confirm your identity: your driver’s licence, passport etc.
• The Financial Markets Authority and/or any other regulatory body as required for audit or legislative purposes, compliance advisers, assessors or by any claims investigators who may need access to such information; and
• Other professionals such as solicitors, accountants, financial planners when such services are required to complement this advice and as requested by you, or a
• Prospective purchaser if I intend to sell my business.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected (subject to any obligations at law to hold the information for longer periods).

We have cyber security safeguards in place to protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation. Our security measures include:

• Security software – Office365 Business Advanced which includes tight security
• Anti-virus software – Microsoft Advanced Threat Protection with EDR
• Back up process – DailyOffice 365 Veeam Backup to NZ Storage Server
• Other security measures such as,
  • Websecurity advanced security with EDR that reports and alerts on possible data breaches
  • Managed Windows Security Updates
  • Office365 tenant security and monitoring with tight security controls
  • Microsoft 365 security with strict conditional access policies to data
  • Microsoft365 MFA (Multi Factor Authentication) to data and email access
  • Mobile device management on devices access data and remote wipe capabilities
  • Device remote wipe with data encryption on laptops and windows devices
  • Desktop Policy Enforcement
  • Data Loss Prevention policies enabled on Office365 email and files.

Where is information hosted?

We use Microsoft Azure which is hosted in Australia and is compliant with a range of compliance standards including ISO 27001.

When we share your data with a third party, we have contracts in place with them which requires them to have in place the technical and organisational measures necessary to protect your personal data, however many such providers are subject to different privacy laws and controls to New Zealand and hence we cannot provide absolute surety that those providers will not comply with their obligations to us, and divulge your personal data.

Your right of access and to correction

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information, and to ask for it to be corrected if you think it is wrong.

If you’d like to ask for a copy of your information and have it corrected, or would like to be removed from any of our subscription lists at any time, then please contact us at corey@rixinsurance.co.nz or 021 650 082.

Internet use

While we take reasonable steps to maintain secure internet connections, any information you provide over the internet is provided at your own risk.

Our website may, from time to time, contain links to and from other websites. Please note that those websites will have their own privacy policies and that we do not accept any responsibility for the actions of those websites.